For several years now products do not have a standard username and password set by the manufacturer. This is done for security. Hikvision and Safire products are delivered "Inactive" and must be activated by the customer with the free SADP tool. With the SADP tool the specific data for your own network must be entered (such as a free IP address) and your own password must be set. After that the product becomes "Active". A product is never sent activated by us.
RESET PROCEDURE
For safety reasons it is not possible to reset a product from Hikvision and Safire with, for example a (hardware) reset button or combination of buttons. If the password has been forgotten the product can only be completely reset via a specific procedure via the manufacturer. The most common procedure is to export an XML file from the camera and send this file by email to our
email (this service is available
only for our customers,
otherwise
you would need to contact your supplier, installation company or Hikvision / Safire company directly to request password reset). We will forward this file to the supplier and receive an import XML file back. We then forward this file to the customer. The product may not be switched off after exporting the XML file before the import file has been reloaded.
PLEASE READ FIRST: There are two possible procedures for resetting Safire or Hikvision recorders, which procedure you should use depends on the type of hardware used and if the system is IP (NVR) or Analogue (DVR). In both cases the Device Search Utility (SADP) is required.
1) Install the Device Search Utility (SADP) from the Safire website: SADP
2) Execute the device search to see a list of all devices connected on the network.
3) Select the device to recover and click on the Forgot Password link (bottom right).
If you are prompted to Export a file which will be generated the use Procedure 1 (Steps 4-8), if you are prompted for a Security Code the use Procedure 2 (Steps 9 -13)
Procedure 1:
4) You have been prompted to Export a File. Click Export then choose the directory path where the file will be saved and confirm.
5) The file will be downloaded to your PC. You should now e-mail this file to: info@aldsecurity.co.uk (only for our customers). We will generate a reset-patch file and return this to you as soon as possible. Do not switch the recorder off while waiting for the reset-patch file.
6) Once you receive the file from Safire you need to Import this file to the same recorder. Follow steps 1 through 3, then select the folder icon under Import File and select the reset-patch file.
Import file – select the reset-patch file received from Safire
7) Input the new Password for the recorder and repeat this in the Confirm Password field. The passwords must be identical, if not you cannot continue.
8) Confirm the Importation and wait for the file to be uploaded. Your recorder’s password has now been reset.
Procedure 2:
9) You are asked to enter a Security Code.
10) Press the Cancel button, and go back to the SADP, you have to take the Serial number and the Start time, and send them to our technical service
This can be achieved in two ways:
a. Go, within the SADP list, to the device from which you want to retrieve the password and look at the data in columns 4 and 5.
b. Click directly on the Export button, to generate the Excel file to be sent to us (to avoid errors when entering the data)
11) Safire will send us some security codes, go to step 3, then step 8 and enter the code according to the date you are in.
We remind you that the correct code for the date (Today) will return the equipment to the factory password, which is "12345"
EXAMPLE
If you request the codes, for example for the 7th of October and you are only going to have access to the equipment on the 9th, you have to use the code corresponding to the 9th of October. It is important that the recorder is not restarted until the password is reset.
The password will be the factory default (User: admin / Password: 12345).
IMPORTANT: When sending the file or the required data, the device cannot be turned off under any circumstances, otherwise the procedure would have to be redone
COST
With many suppliers the reset procedure is a paid service. Unfortunately we also need to charge the cost of the reset to our customers. In order to avoid unnecessary costs it is therefore important to enter the desired password correctly when activating the camera and not to forget it.
