Return and Refund Policy
RETURNS
You have the right to cancel your order or return a product. Our policy lasts 14 days. If 14 days have gone by since your purchase delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
If you then return the item and it is diagnosed as faulty by our technicians we will do our best to send a replacement within 3-5 working days, as long as is in stock.
If it isn't in stock then we will replace it as soon as we can.
If we test it and it isn't faulty, then we will send it back to you, but you will have to pay postage.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aldsecurity.co.uk
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aldsecurity.co.uk.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
COMPLAINT / INQUIRY
What can I do if there is a production error in the product I received?
Please fill in the Contact Us form providing the following information:
– Explanation of the defect.
– Order number.
If you have a problem with your product we will try to help you as much as we can.
– Explanation of the problem.
– Order number.
– Name of the product you ordered.
– Name of the product you received.
– Upload pictures in which we can clearly see the mistake.