How Ajax notifies users of alerts
The Ajax security system informs users about alerts and events using three types of notifications: push notifications, SMS and phone calls.
Notifications can be set up in user menu: Devices --> Hub --> Settings --> Users --> User settings
You can be notified by push-notifications (standard signal sound) or/and SMS if there is:
- Loss of connection between the device and the hub
- Jamming
- Low battery charge in device or hub
- Masking
- Tampering with the detector body
- Turning on/off WallSwitch, Relay, Socket
- Arming/Disarming entire premises or group
- Turning on Night mode
You can be notified by calls and/or push-notifications (siren sound) or/and SMS in case of:
- Intrusion
- Fire
- Flood
- Hub lost connection with server
Ajax apps notifies users if hub loses connection with the server using a standard push-notification sound or a siren sound (enabled by default).
To disable the siren sound when hub loses the connection with the server in the Ajax app:
- Go to Service settings of the hub (Device --> Hub --> Settings --> Service).
- Enable the option Disable alerts when the connection with the server is lost.
- Push notifications are sent by the Ajax Cloud server on the internet to the user’s Ajax app.
- SMS are sent to the phone number provided by the user when creating an Ajax account.
- A phone call is the hub calling the phone number specified in the Ajax app account.
- To reduce the possibility of missing an alert, we recommend you enable all types of notification for this type of system events.
- Ajax notifies of events only users added to the hub and the security company.
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Make sure to save the phone number associated with the hub SIM card in your contacts!