How Ajax notifies users of alerts
The Ajax security system informs users about alerts and events using three types of notifications: push notifications, SMS and phone calls.
Notifications can be set up in user menu: Devices --> Hub --> Settings --> Users --> User settings
You can be notified by push-notifications (standard signal sound) or/and SMS if there is:
- Loss of connection between the device and the hub
- Jamming
- Low battery charge in device or hub
- Masking
- Tampering with the detector body
- Turning on/off WallSwitch, Relay, Socket
- Arming/Disarming entire premises or group
- Turning on Night mode
You can be notified by calls and/or push-notifications (siren sound) or/and SMS in case of:
- Intrusion
- Fire
- Flood
- Hub lost connection with server
Ajax apps notifies users if hub loses connection with the server using a standard push-notification sound or a siren sound (enabled by default).
To disable the siren sound when hub loses the connection with the server in the Ajax app:
- Go to Service settings of the hub (Device --> Hub --> Settings --> Service).
- Enable the option Disable alerts when the connection with the server is lost.
- Push notifications are sent by the Ajax Cloud server on the internet to the user’s Ajax app.
- SMS are sent to the phone number provided by the user when creating an Ajax account.
- A phone call is the hub calling the phone number specified in the Ajax app account.
- To reduce the possibility of missing an alert, we recommend you enable all types of notification for this type of system events.
- Ajax notifies of events only users added to the hub and the security company.
| Ajax call only in the event of an alarm to get your attention and reduce the feasibility of you missing a critical alert. It is recommended that you enable this type of notification. The hub consecutively calls all users who have enabled this type of notification in the order specified in Users Settings. The hub calls every 2 minutes at most. The call is automatically dropped as soon as you answer it. The hub does not call again if the call was dropped or unanswered. |
Make sure to save the phone number associated with the hub SIM card in your contacts!