Ajax PRO Desktop — is a computer application designed for administration of the Ajax security systems: configure and test detectors, manage access, monitor and process alarms.
You need a PRO account to enter the Ajax PRO Desktop application. PRO account is different from the account created in the Ajax Security System application. If you have not previously registered in the PRO application, register an account, and then log in to the application.
When the option Stay in system is enabled, the login and password are remembered by the application, so you will not need to re-enter your account after restarting the application.
Features of the main screen of the application
|After logging in to your PRO account, you will encounter a window with a list of linked hubs. Unconnected hubs are marked with grey color.
The badge on the hub icon (red icon with a number) shows the total number of faults and security system events requiring attention.
The Search Field enables the finding of a specific hub among those connected to the PRO account.
The PRO Desktop application searches by hub name and ID. You do not need to confirm the input of the search query — the hubs corresponding to the query are shown as you type the text in.
The Add Hub button enables the linking of a new hub to a PRO account.
You can change the PRO account data through the settings menu: name, email address, phone number, set avatar and the SMS alerts language as well as log out of the account.
You can Report problem to the Ajax Systems support team and disable the storing application logs option through the Settings menu.
Security system menu
The menu contains rooms, a list of devices, an alert feed, and facility security control buttons.
Click the Hubs button to return to the list of hubs linked to a PRO account.
The field displays the period of time when the PRO account has access to the hub settings. By clicking on the field, you can request access from the hub administrator for 1, 2, 4 or 8 hours as well as permanent access. If the field is disabled, the PRO account possesses continuous access to the hub.
The field displays the current status of the security system. If you have the right to access the hub settings (refer to the previous paragraph), you can change the security system status, turn on Night Mode, and activate Panic Button by clicking on the field.
Security system settings
The Ajax PRO Desktop application enables the remote configuration of the hubs linked to the PRO account as well as the devices and video cameras connected to the hubs. In order to do this, go to the settings of the corresponding device:
Devices —> Device Name —> Settings(⚙️)
In order to add hub users and manage their notifications, go to the Users menu.
Devices → Hub → Settings (⚙️) → Users
In order to provide a PRO account with access to the hub as well as to configure its notifications, go to the PRO menu.
Devices → Hub → Settings (⚙️) → PRO
The address of the facility and its description are specified in the Address menu.
Location information can be specified by placing a mark on the map.
Devices → Hub → Settings (⚙️) → Address
Monitoring is the functionality of the Ajax PRO Desktop application that enables the monitoring and processing of events of the hubs linked to the PRO account.
The monitoring window is invoked by clicking the Monitoring button on the main screen of the Ajax PRO Desktop application.
Monitoring is opened in a separate window without blocking other application functions.
New events are displayed at the top of the feed. Events feed can filtered by type: alarms, faults, events, and security.
|The alarms in the Events feed have three statuses:
Read but unprocessed alarm
When an alarm is received from an associated hub, the Alarm handling menu is displayed in the Monitoring window. The appearance of the menu is accompanied with a “siren” sound.
If the Monitoring window is minimized, it expands over the entire screen on top of all windows if an alarm is received.
In order to go to the Alarm handling menu from the Monitoring window, double-click the alarm in the feed:
The Alarm Handling menu includes three blocks:
The Alarm handling menu in the secured object info section displays the contacts of the hub users to facilitate prompt communication.
The drop-down list opens when you click on the field with information about user. By selecting a contact from the list, you will determine the Contact Name of the object.
After reading or processing the event can be commented on. The maximum number of characters — 500.
In order to cancel alarm processing, go to the Alarm handling menu and click the Revokebutton — the alarm status will change and display as read and the alarm processing time record will be deleted from the Event Journal.
In order to return to the Monitoring window, click the cross button in the upper right corner of the Alarm handling menu.
How can the Ajax PRO Desktop application be obtained
The Ajax PRO Desktop application is designed for 32- and 64-bit versions of the Windows 7/8/10 operating system. Minimum computer requirements:
|Intel / AMD 1.2 GHz